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Frequently Asked Questions
Where are you located?
Honeycomb Proverbs is based and operate in San Antonio, TX.
10930 Wye St, Suite 103
San Antonio, TX 78217
How do I personalized my order?
Each item that can be personalized will have a typing field above the "Add to Cart" Button. Please refer to item description's "How
to Order" section for detailed instructions. For a break down of the order process, check out our How it Works page.
Do you provide digital proofs for personalized items?
If you are ordering a personalized item, we will not begin producing
your custom piece without sending a digital proof for review. Most
proofs are ready to review within 24-36 hours from the time that the
order is submitted.
How can I send you my wording or lyrics?
Feel free to use the provided feild when ordering, or email them to us at firstname.lastname@example.org and include your order number in the subject line.
How do I send you a photo?
After placing your order, please send your photo to email@example.com and include your order number in the subject line.
What is your turnaround time?
Most orders are ready to ship within 3-6 working days. Some exceptions may include framed personalized or customized orders.
How is my order shipped?
Each package is insured for loss or damage and may be shipped via UPS, USPS, or DHL.
The carrier is dependent upon elements such as package size, item type, destination, and method (such as expedited transit).
How can I track my order?
Tracking is provided with each shipment. Please refer to your shipment
notification email for tracking. We offer real-time updates to keep you
informed of your shipments progress.
How long is transit time?
Transit times may vary, but most packages shipped within the continental
US arrive within 3-6 working days via standard shipping. Expedited
transit options are available at checkout.
How can I make a change to my order?
Please contact us within 24 hours of ordering if a change is required, at firstname.lastname@example.org.
Do you accept returns?
Because all of our products are made-to-order, we do not accept returns, but please contact us
right away if you have any problems with your order. Should your item
arrived damaged or defective we will swiftly work to replace it for you.