Policies and Support

Orders must be paid for at the time of checkout. Accepted Payment Methods: Visa, MasterCard, American Express, Discover.

Words with Photos orders in which the customer-provided pictures and digital images that are of a different aspect ratio then the specified order will be cropped to match the dimensions required. Cropping of either the length or the width may occur in order to match the details of an order. All custom designs must be approved by customer before printing begins.

Shipping

Your order may be shipped via UPS ground or USPS priority, depending upon the size and weight of the product ordered. Shipping tracking/confirmation numbers available upon request. Please allow up to 5 working days from shipment date for your print to arrive.

Refunds and Exchanges

Honeycomb Proverbs offers a 30 day money back guarantee or replacement in the event that a print is damaged or defective. Notice of damaged or defective merchandise must be submitted to Honeycomb Proverbs in writing through the contact page within 72 hours upon documented delivery date by the shipping courier. Damaged prints may need to be picked up by UPS for inspection before refunds or replacements can be submitted. Upon contacting Honeycomb Proverbs, further details on replacement procedures will be provided. Please note Honeycomb Proverbs is not responsible for damage accrued to prints after they have been delivered and caused by the customer or a third party (such as framers) after delivery.

Personalized Orders

All personalized orders are final*.

In the event that a personalized item arrives with an error, we will refer to the approved proof. If the error is not on the approved proof, we will work swiftly to replace your item at no additional cost to you.

*Personalized orders and refunds:
If during the design stage of your order, you decide you wish to cancel, Honeycomb Proverbs will happily issue you a full refund. The design stage is complete when a customer approves a final proof in writing via email. To cancel an order, simply contact Honeycomb Proverbs using the contact page.