Refunds and Returns
Requesting a Replacement or Refund
In order to request a replacement or refund, please contact our customer service department through our contact page so that we can assist you. Custom-made items are not eligible for refunds, however, if there is a problem with your purchase, please contact us for assistance. Should your purchase be eligible for a refund, funds will be returned to the original payment method within approximately 3-5 working days.
Requesting a Cancellation
If during the design stage of your order, you decide you wish to cancel, we will happily issue you a full refund. The design stage is complete when a you have approved a final proof in writing via email. To cancel an order, simply contact us using the contact page.
Stock Designs (Not Personalized)
If within 24 hours of placing your order, you decide you wish to cancel, we will happily issue you a full refund.
Requesting a Replacement or Refund due to Damage
Should you receive a damaged item, we will promptly work to get a replacement to you right away. All shipments are insured. In the event that a shipment is damaged or defective, contact us in writing through the contact page within 72 hours upon documented delivery date by the shipping courier. Damaged prints may need to be picked up by UPS for inspection before refunds or replacements can be submitted. Upon contacting Honeycomb Proverbs, further details on replacement procedures will be provided. Please note Honeycomb Proverbs is not responsible for damage accrued to prints after they have been delivered and caused by the customer or a third party (such as framers) after delivery.